Returns, replacements, complaints

RETURNS

1. The Client has the right to retun the purchased goods within 14 from receiving the consignement, in accordance with the Regulation of 2. March 2000 regarding the protection of certain consumer rights liability for damage caused by dangerous products. (Journal of Laws No 22, item 271 with later amendments)
2. Neither collect shipments, nor ‘e-consignement’ services will be accepted.
3. The way of packaging and transpotation of the returned goods should comply with the characteristics of the product. The products should be packed sufficiently and protected (the box should be wrapped in paper first and then secured by tape).
4. The return procedure applies only to goods that have no visible traces of being used.
5. Non-compliance with these recommendations will be the basis for not taking into account any returns.
6. he products are sent back at Buyer’s expence. 

REPLACEMENT

1. Replacement request should be sent within 10 days through the electronic replacement form, while the product should be sent back within 14 days from receiving the shipment. Exceeding the time limits will be the basis for refusal of the replacement (in case of receiving a product not as ordered, the complaint procedure applies!)
2. Neither collect shipments, nor ‘e-consignement’ services will be accepted.
3. The way of packaging and transpotation of the returned goods should comply with the characteristics of the product.
4. The products should be packed sufficiently and protected (the box should be wrapped in paper first and then secured by tape).
5. The return procedure applies only to goods that has no visible traces of being used.
6. Non-compliance with these recommendations will be the basis for not taking into account any replacements.
7.  Consignements sent without the prior consultation or without having the online form filled in and sent, will not be accepted.

COMPLAINTS

1. Neither collect shipments, nor ‘e-consignement’ services will be accepted.
2. The products should be packed sufficiently and protected (the box should be wrapped in paper first and then secured by tape).
3. All products tagged as OUTLET are 25-75% off regular price. It is possible there will be minor scratches, little spots or traces of glue on them, however these flaws will have no effect on the quality of use. Such flaws will not be regarded as basis for a complaint.

#In case of a well-grounded complaint, the defective goods will be fixed or replaced by ones of full value, however, in case od no volume available in store, all Client’s expences will be defrayed, or different, currently available products will be offered.

1. Client receives reimbursement by bank tranfer. In case of payment by DotPay system, the money is transferred to the account number it came from. In other cases, it is transferred to the account number indicated in the form and the return document.
2. Complaints are examined within 14 days.
3. Complaints regarding difference in presentation of goods ordered and received, resulting from difference in Client’s monitor parameters, in particular difference of colors and shades, are not the basis for complaint.
4. The store does not take responsibility for incompability of consumer goods with the agreement, that the Buyer knew thereabout or, judging reasonably, should have known.
5. The warranty does not apply to:
   1. natural wear of the product
   2. mechanical damage
   3. patent defects discernible in the moment of receiving the package, and not reported imediately
   4. discoloration
   5. soaking